Supporting Interface Customization using a Mixed-Initiative Approach
By Andrea Bunt
In this talk we describe a mixed-initiative framework designed to support the
customization of graphical user interfaces. The framework uses an innovative
form of online GOMS analysis to provide the user with tailored customization
suggestions aimed at maximizing the user's performance with the interface. The
suggestions are presented non-intrusively, minimizing disruption and allowing
the user to maintain full control. The framework has been applied to a general
user-productivity application. We also describe a formal user evaluation of the
system, which provides encouraging evidence that this mixed-initiative approach
is preferred to a purely adaptable alternative and that the system's suggestions
help improve task performance.