Difference: ProblemTracking (3 vs. 4)

Revision 42007-02-08 - BradAtcheson

Line: 1 to 1

META TOPICPARENT	name="ImagerLabAdministration"

Problem Tracking Procedures

Line: 14 to 14

if the problem does not get resolved within a few days, add it to the above wiki page. Make sure you list your name, so we can contact you if necessary. Also specify the help system tracking number. Any entry that makes it by Tuesday around noon will be discussed at our meeting in the afternoon.

Changed:

<
<

if you have problems or question regarding the wiki, contact Brad Atcheson (atcheson@csDELETEthisTEXT.ubc.ca). Brad is not responsible for solving the problem, but he takes care of the tracking, and might be able to tell you the result of the discussion at the weekly meetings.

>
>

if you have problems or question regarding the wiki, contact Cheryl Lau (cherylsl@csDELETEthisTEXT.ubc.ca). Cheryl is not responsible for solving the problem, but he takes care of the tracking, and might be able to tell you the result of the discussion at the weekly meetings.

Changed:

<
<

once your request to help@cs is addressed, please send Brad a note, and remove the entry from the wiki.

>
>

once your request to help@cs is addressed, please send Cheryl a note, and remove the entry from the wiki.

Line: 24 to 24

Tiberiu Popa (stpopa@csDELETEthisTEXT.ubc.ca) for Linux

Changed:

<
<

Tyson Brochu (tbrochu@csDELETEthisTEXT.ubc.ca) for Mac

>
>

David Young (hdfy@csDELETEthisTEXT.ubc.ca) for Mac

Ken Rose (kenrose@csDELETEthisTEXT.ubc.ca) for Windows

Changed:

<
<

Tibi already has sudo access on the lab's Linux machines, and has been using it for some while to help people out. The exact mechanisms that Tyson and Ken can use to help with Mac and Windows will have to evolve. It is likely that Macs will see Linux-style management at some point. The situation for Windows is more complicated due to registry fun.

>
>

Tibi already has sudo access on the lab's Linux machines, and has been using it for some while to help people out. The exact mechanisms that David and Ken can use to help with Mac and Windows will have to evolve. It is likely that Macs will see Linux-style management at some point. The situation for Windows is more complicated due to registry fun.

We will review this new mechanism after a few months, so if you have any concerns or suggestions, send email to heidrich@csDELETEthisTEXT.ubc.ca, or talk to your supervisor.

View topic | History: r10 < r9 < r8 < r7 | More topic actions...