Difference: C-TOCLiteratureReview (79 vs. 80)

Revision 802010-10-01 - MatthewBrehmer

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Literature Review Notes

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McFarlane D, Latorella K. The Scope and Importance of Human Interruption in Human-Computer Interaction Design. Human-Computer Interaction. 2002;17(1):1-61. Available at: http://www.informaworld.com/openurl?genre=article&doi=10.1207/S15327051HCI1701_1&magic=crossref||D404A21C5BB053405B1A640AFFD44AE3

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goal: design guidance for explicitly designing successful interruption mgmt
summarises approaches to manage interruptions in multitasking environments;
[Cohen 80] found that unpredictable and uncontrollable interruptions induce personal stress that can negatively affect performance after interruptions;
[Speier 97] found a negative relationship b/w interruption freq and human performance on complex tasks;
people show a measurable difference in their cognitive style relative to multitasking, called field dependence-independence; conservation tasks and reversal shift tasks predict multitasking performance;
[Latorella 96b,98]: visual interruptions of auditory tasks resulted in slowest performance times in starting the interrupting task; auditory interruptions of auditory tasks resulted in the most errors on procedural tasks, visual interruptions of visual tasks resulted in best overall performance during interruptions; auditory interruptions of visual tasks resulted in most errors on interruption tasks;
[Gillie 89]: disruptive effects of interruption on peoples' memories were not caused by an inability to rehearse memory prior to handling an interruption, negative effect was caused by memory interference created by interruption tasks that were complex or similar to pre-interruption task;
interruptions cause initial decrease in how quickly people can perform post interruption tasks, reduce peoples' efficiency, increase stress;
[Hess 94] found that training can suppress negative effects of interruption;
[Malin 91] said that UI should be design to reorient users to previously interrupted activities when they try to resume them; users can explicitly mark the occurrence of an interruption; computer can then generate appropriate recovery support; [Rouncefield 94] also found marking as a useful strategy;
five basid strategies to improve human performance on interrupt-laden task: training, incentives, personnel selection, completely replace person with automation, design HCI support;
UI support for after switch phase:
- enhance memory of interruption position by external markers or by allowing rehearsal; provide overview status of background tasks; a summary of amount of time spent away from original task;

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Tran Q, Calcaterra G, Mynatt E. How an Older and a Younger Adult Adopted a Cooking Memory Aid. Proc. Human-Computer Interaction International (HCII). 2005. Available at: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.78.3784&rep=rep1&type=pdf.

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Czerwinski M, Chrisman S, Schumacher B. The Effects of Warnings and Display Similarity on Interruption in Multitasking Environments. SIGCHI Bulletin. 1991;23(4):38-39.

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Rouncefield M, Viller S, Hughes J, Rodden T. Working with â€œconstant interruptionâ€: CSCW and the small office. The information. 1995;11(3):173-188. Available at: http://www.informaworld.com/index/921631428.pdf.

Hess SM, Detweiler MC. Training to Reduce the Disruptive Effects of Interruptions. Human Factors and Ergonomics Society Annual Meeting Proceedings. 1994;38:1173-1177(5). Available at: http://www.ingentaconnect.com/content/hfes/hfproc/1994/00000038/00000018/art00006. (citation only)

Latorella KA. Investigating Interruptions: An Example from the Flightdeck. Human Factors and Ergonomics Society Annual Meeting Proceedings. 1996;40:249-253(5). Available at: http://www.ingentaconnect.com/content/hfes/hfproc/1996/00000040/00000004/art00023. (citation only)

Speier C, Valacich JS, Vessey I. The effects of task interruption and information presentation on individual decision making. In: Proceedings of the 18th International Conference on Inormation Systems. New York, NY, USA; 1997:21-36. Available at: http://portal.acm.org/citation.cfm?id=353071.353080.

On Prospective memory (PM) and interruption/distraction, age-related issues

[Farrimond 06]

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Salthouse TA. The processing-speed theory of adult age differences in cognition. Psychological Review. 1996;103(3):403-28. Available at: http://www.ncbi.nlm.nih.gov/pubmed/8759042.

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Hasher L, Zacks RT. Working Memory, Comprehension, and Aging: A Review and a New View Motivation GH. Psychology of Learning and Motivation. 1988;Volume 22:193-225. Available at: http://www.sciencedirect.com/science/article/B7J17-4RY6MF2-8/2/ff33e1ddf97b219c623fbbc1c13ebb70.

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Hasher L, Zacks RT. Working Memory, Comprehension, and Aging: A Review and a New View Motivation GH. Psychology of Learning and Motivation. 1988;Volume 22:193-225. Available at: http://www.sciencedirect.com/science/article/B7J17-4RY6MF2-8/2/ff33e1ddf97b219c623fbbc1c13ebb70. (citation only)

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Lindenberger U, Baltes PB. Sensory Functioning and Intelligence in Old Age: A Strong Connection. Psychology and Aging. 1994;9(3):339-355. Available at: http://www.sciencedirect.com/science/article/B6WYV-46SGK21-1/2/6b37eac862452ac3771ca27846debd83.

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Lindenberger U, Baltes PB. Sensory Functioning and Intelligence in Old Age: A Strong Connection. Psychology and Aging. 1994;9(3):339-355. Available at: http://www.sciencedirect.com/science/article/B6WYV-46SGK21-1/2/6b37eac862452ac3771ca27846debd83. (citation only)

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