Imager-Tech Group and Problem Tracking Procedures

The committee has the following members:

• Tamara Muzner - faculty rep
• Glen Lee - techstaff rep for Imager
• Cheryl Lau - imager-tech czar
• Christopher Batty - Windows and Mac czar
• Tiberiu Popa - Linux czar

Current Open Problems

The main avenue for technical problems is always the helpdesk, help@cs, for problems like "my graphics driver no longer works". Most of the time, those problems get fixed quickly. Sometimes things are more complicated and drag on for longer. We keep track of those in a Current Open Problems list, and have weekly meetings to track the progress and keep things from falling through the cracks. We often add items to that list ourselves. It's a wiki, so you can add items to the list yourself if there's something that is lingering unresolved for longer than a week or so. Our weekly meetings are currently Thursdays at 11am, we'll address everything that's been added by Wednesday morning. The list itself is at StatusReport

Czarships and Sudo

In Imager, specific representatives (czars) have sudo admin privileges. Tibi (stpopa@cs) is the Linux czar, and Christopher (batty@cs) is the Windows/Mac czar. Sudo access is intended only for problems that are urgent, after normal hours, and relatively straightforward. (Of course, the czars do not commit to on-call 24/7, but if they're around they'll try to help you out.) We send mail to the techstaff after every sudo to let them know what we fixed, so that they're aware of it for the record.

Imager Technical Information

We maintain a list of technical and/or policy tidbits that general Imager folks might need to know. It's up at ImagerTechnicalInformation

Conference Freeze Dates

We're also trying to be proactive about freezing system updates for specific machines before conference deadlines relevant for their main users. We are maintaining a list of upcoming conferences, and the list of machines that will be frozen for those. Again, it's a wiki, please add information yourself if there's a conference that's not currently listed that should be. That list is at ConferenceFreezeDates

-- updated by Tamara 12 Oct 2007
-- originally started by Wolfgang 07 Feb 2006