Ducky CSCW Project 2: Presentation

Electronic Mail

• short reading list

due 15 November

• 30 min presentation
• long bibliography

Assignment

Bibliography

Special HCI issue on email

"People like to see their to-dos in front of them" (covered by Michael)

• S Whittaker, C Sidner Email overload: exploring personal information management of email, Proceedings of the SIGCHI conference on Human factors in computing systems, Vancouver BC, pp. 276-283, 1996.
• Thomas W. Malone, ACM Transactions on Information Systems, Volume 1 , Issue 1 (January 1983) table of contents Pages: 99 - 112 Year of Publication: 1983 ISSN:1046-8188 How do people organize their desks?: Implications for the design of office information systems
• Mander et al. (1992)
• Barreau and Nardi (1995)
• Bälter (filing is a net loss in time)

Ways to keep to-dos in front of users

• V Bellotti, N Ducheneaut, M Howard, I Smith, Taking Email to Task: The Design and Evaluation of a Task Management Centered Email Tool - Proc. CHI 2003
• Bälter Olle, Sidner C; (2000). Bifrost Inbox Organizer: Giving users control over the inbox
• TimeStore: A Time-based Interface for Electronic Mail and Task Management. Yiu, K., Baecker, R.M., Silver, N., and Long, B. In Design of Computing Systems: Proceedings of HCI International '97, Volume 2, Elsevier, 1997, 19-22. -- TimeStore actually shows that sort-by-sender is interesting; email already is sorted by time
• Overcome Email Overload work
• Mimi's PPF wireframe -- Today View sketch
• TaskStore: Gwizdka, J, Chignell. M.H. (2004). Individual Differences and Task-based User Interface Evaluation: A Case Study of Pending Tasks in Email. Interacting with Computers. Elsevier Science. 16 (4). 769-797. -- note has a better TimeStore pic than in the TimeStore paper
• Designing Remail: Reinventing the Email Client Through Innovation and Integration B Kerr, E Wilcox - Proc. Of CHI 2004, Design Case Study

Conversational grouping

• Venolia and Neustaedter 2005 Understanding Sequence and Reply Relationships within Email Conversations: A Mixed-Model Visualization
• Venolia, G., Gupta, A., Cadiz, J.J., and Dabbish, L. (2001). Supporting Email Workflow. (Microsoft Technical Report. MSR-TR-2001-88).
• KP Yee - Extended Abstracts of CSCW 2002 Zest: Discussion Mapping for Mailing Lists -- Zest interface live
• Gmail
• ReMail?

Auto-categorization/prioritization

• Takkinen, J., and Shahmehri, N. (1999). Task-oriented restructuring of an application domain: a multi-agent architecture for doing things in internet email. Proceedings of HICCS-32. New York: IEEE Press.
• Priorities: Horvitz et all
• Carman Neustaedter, A.J. Bernheim Brush, Marc A. Smith, Danyel Fisher, The Social Network and Relationship Finder: Social Sorting for Email Triage, Conference on Email and Anti-Spam, 2005. -- SNARF

Virtual folders

• Pachyderm (refd by Vanolia)
• Gmail

Interface redesigns

• Jacek's recent work
• Kerr, B., and Wilcox, E., Designing Remail: Reinventing the Email Client Through Innovation and Integration, Proc. Of CHI 2004, Design Case Study, ACM Press (2004), 837-852.
• Venolia?
• Lifestreams
• Gmail(?)

Effect on groups

• Bellotti and Ducheneaut (habitat)
• Whittaker -- mass interaction
• Gratton and Wellman 1995 Nicholas cites synthesis on email impacts reviewed research literature into how e-mail shapes, and is shaped by organisational structures and processes.
• Walther 1992, 1995 Nicolas cites -- less bad behavior than you might expect
• more good stuff in Nicholas social impacts paper
• Romm 1999 noticed historical progression typical of emerging technologies
• Communicator (Terry)
• L Sproull, S Kiesler
• Moore's negotiation in email paper: Long and Short Routes to Success in Electronically-Mediated Negotiations: Group Affiliations and Good Vibrations, Organizational Behavior and Human Decision Processes, January 1999, Vol. 77 Issue 1, pp. 22-43
• email going up has fewer errors than going down
• Perhaps Ness' stuff?
• Ducheneaut's power games paper
• Ducheneaut's ce ne'est pas article on deicticism
• Ducheneaut & Bellotti on work processes
• Computers, Networks, and Work, K&S, Human-computer interaction: toward the year 2000 table of contents Pages: 755 - 761 Year of Publication: 1995 ISBN:1-55860-246-1
• Electronic Groups at Work Finholt, Tom and Sproull, Lee S.
• Communication and performance in ad hoc task groups in Intellectual teamwork: social and technological foundations of cooperative work table of contents Pages: 291 - 325 Year of Publication: 1990 ISBN:0-8058-0534-6 Authors Tom Finholt Lee Sproull Sara Kiesler Publisher Lawrence Erlbaum Associates, Inc. Mahwah, NJ, USA
• Reducing social context cues: electronic mail in organizational communication Source Computer-supported cooperative work: a book of readings table of contents Pages: 683 - 712 Year of Publication: 1988 ISBN:0-93461-57-5 Authors Lee Sproull Sara Kiesler
• Williams, Eric Email and the effect of future development
• Williams, Eric Predicting e-mail effects in organizations
• Ku 1996 classifies messages L. Ku, 1996. "Social and nonsocial uses of electronic messaging systems in organizations," Journal of Business Communication, volume 33, number 3, pp. 297-325.
• I. A. Rudy, 1996. "A Critical Review of Research on Electronic Mail," European Journal of Information Systems, volume 4, pp. 198-213.
• Evans, Daniel S.. The cultural challenge of the information superhighway in FranceEuropean Business Review. Bradford: 1998.Vol.98, Iss. 1; pg.

• Egan, D., 1988. Individual differences in human–computer interaction. In: Helander, M., (Ed.), Handbook of

• Kline, P., 2000. The New Psychometrics, Routledge, London and Philadelphia. -- used by Jacek in his TaskStore paper

Not applicable, not really email:

• Whittaker, S., Swanson, G., Kucan, J., & Sidner, C., (1997). Telenotes: managing lightweight interactions in the desktop. Transactions on Computer Human Interaction, 4, 137-168.
• Kaptelinin, V., 2003. UMEA: translating interaction histories into project contexts, in: Proceedings of the Conference on Human Factors in Computing Systems CHI’2003, ACM Press, New York, NY, pp. 353–360.