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---+ Ducky CSCW Project 2: Presentation 
---++ Electronic Mail
_due 1 November_
   * short reading list

_due 15 November_
   * 30 min presentation
   * long bibliography


<a name="assignment"></a>
---++ Assignment


<a name="biblio"></a>
---++ Bibliography
[[http://hci-journal.com/editorial/vol-20.html][Special HCI issue on email]]

---+++ "People like to see their to-dos in front of them" (covered by Michael)
   * S Whittaker, C Sidner [[http://portal.acm.org/ft_gateway.cfm?id=238530&type=pdf&coll=Portal&dl=GUIDE&CFID=56793612&CFTOKEN=36678920][Email overload: exploring personal information management of email]], Proceedings of the SIGCHI conference on Human factors in computing systems, Vancouver BC, pp. 276-283, 1996.
   * Thomas W. Malone, ACM Transactions on Information Systems,  Volume 1 ,  Issue 1  (January 1983) table of contents Pages: 99 - 112   Year of Publication: 1983 ISSN:1046-8188 [[http://portal.acm.org/citation.cfm?id=357423.357430&coll=portal&dl=ACM&idx=357423&part=periodical&WantType=periodical&title=ACM%20Transactions%20on%20Information%20Systems%20%28TOIS%29&CFID=://squamish.library.ubc.ca:9003/sfxlcl3?sid=google&CFTOKEN=squamish.library.ubc.ca:9003/sfxlcl3?sid=google][How do people organize their desks?: Implications for the design of office information systems]]
   * Mander et al. (1992)
   * Barreau and Nardi (1995)
   * B&auml;lter (filing is a net loss in time)

---+++ Ways to keep to-dos in front of users
   * V Bellotti, N Ducheneaut, M Howard, I Smith, [[http://portal.acm.org/ft_gateway.cfm%3Fid%3D642672%26type%3Dpdf%26dl%3DGUIDE%26dl%3DACM%26CFID%3D11111111%26CFTOKEN%3D2222222][Taking Email to Task: The Design and Evaluation of a Task Management Centered Email Tool]] - Proc. CHI 2003 
   * Bälter Olle, Sidner C; (2000). [[http://portal.acm.org/ft_gateway.cfm%3Fid%3D572034%26type%3Dpdf%26dl%3DGUIDE%26dl%3DGUIDE%26CFID%3D11111111%26CFTOKEN%3D2222222][Bifrost Inbox Organizer: Giving users control over the inbox]] 
   * <nop>TimeStore: [[http://kmdi.utoronto.ca/RMB/papers/p18.pdf][A Time-based Interface for Electronic Mail and Task Management]]. Yiu, K., Baecker, R.M., Silver, N., and Long, B. In Design of Computing Systems: Proceedings of HCI International '97, Volume 2, Elsevier, 1997, 19-22. -- <i><nop>TimeStore actually shows that sort-by-sender is interesting; email already is sorted by time</i>
   * [[http://www.overcomeemailoverload.com/eudora/html/OEO-Eudora-2.html#pgfId-483068][Overcome Email Overload work]]
   * [[http://wiki.osafoundation.org/bin/view/Jungle/PPF][Mimi's PPF wireframe]] -- [[http://wiki.osafoundation.org/bin/view/Jungle/GrandUnifiedTheoryOfBasicCapplets][Today View sketch]]
   * <nop>TaskStore: Gwizdka, J, Chignell. M.H. (2004). [[http://www.sciencedirect.com/science?_ob=MImg&_imagekey=B6V0D-4CGNT97-1-2K&_cdi=5644&_orig=browse&_coverDate=06%2F01%2F2004&_sk=999999999&view=c&wchp=dGLbVzz-zSkzS&_acct=C000050024&_version=1&_userid=994540&md5=b15d5d98c27e53ba1f017ec890662b6a&ie=f.pdf][Individual Differences and Task-based User Interface Evaluation: A Case Study of Pending Tasks in Email. Interacting with Computers]]. Elsevier Science. 16 (4). 769-797. -- <i>note has a better <nop>TimeStore pic than in the <nop>TimeStore paper</i>
   * [[http://portal.acm.org/ft_gateway.cfm%3Fid%3D985944%26type%3Dpdf%26dl%3DGUIDE%26dl%3DACM%26CFID%3D11111111%26CFTOKEN%3D2222222][Designing Remail: Reinventing the Email Client Through Innovation and Integration]] B Kerr, E Wilcox - Proc. Of CHI 2004, Design Case Study


---+++ Conversational grouping
   * Venolia and Neustaedter 2005 [[http://portal.acm.org/ft_gateway.cfm%3Fid%3D642674%26type%3Dpdf%26dl%3DGUIDE%26dl%3DACM%26CFID%3D11111111%26CFTOKEN%3D2222222][Understanding Sequence and Reply Relationships within Email Conversations: A Mixed-Model Visualization]]
   * Venolia, G., Gupta, A., Cadiz, J.J., and Dabbish, L. (2001). [[http://www.slis.indiana.edu/faculty/hrosenba/www/l574/pdf/cadiz_email-workflow.pdf][Supporting Email Workflow]]. (Microsoft Technical Report. MSR-TR-2001-88).
   * KP Yee - Extended Abstracts of CSCW 2002 [[http://kpy.ca/pubs/yee-zest-cscw2002-demo.pdf][Zest: Discussion Mapping for Mailing Lists]] --  [[http://zesty.ca/zest/out/][Zest interface live]]
   * Gmail
   * <nop>ReMail?

---+++ Auto-categorization/prioritization
   * Takkinen, J., and Shahmehri, N. (1999). [[http://csdl.computer.org/comp/proceedings/hicss/1998/8245/05/82450044.pdf][Task-oriented restructuring of an application domain: a multi-agent architecture for doing things in internet email]]. Proceedings of HICCS-32. New York: IEEE Press.
   * Priorities: Horvitz et all
   * Carman Neustaedter, A.J. Bernheim Brush, Marc A. Smith, Danyel Fisher,  [[http://www.ceas.cc/papers-2005/149.pdf][The Social Network and Relationship Finder: Social Sorting for Email Triage]], Conference on Email and Anti-Spam, 2005.  -- <i>SNARF</i>

---+++ Virtual folders
   * Pachyderm (refd by Vanolia)
   * Gmail

---+++ Interface redesigns
   * Jacek's recent work
   * Kerr, B., and Wilcox, E., Designing Remail: Reinventing the Email Client Through Innovation and Integration, Proc. Of CHI 2004, Design Case Study, ACM Press (2004), 837-852.
   * Venolia?
   * Lifestreams
   * Gmail(?)

---
---+++ Effect on groups 
   * Bellotti and Ducheneaut (habitat)
   * Whittaker -- mass interaction
   * Gratton and Wellman 1995 Nicholas cites synthesis on email impacts  reviewed research literature into how e-mail shapes, and is shaped by organisational structures and processes. 
   * Walther 1992, 1995 Nicolas cites -- less bad behavior than you might expect
   * more good stuff in Nicholas social impacts paper
   * Romm 1999 noticed historical progression typical of emerging technologies
   * Communicator (Terry)
   * L Sproull, S Kiesler 
   * Moore's negotiation in email paper: [[http://scholar.google.com/url?sa=U&q=http://www-ec.njit.edu/~bartel/NegoPap/MooreSuccessInElectrNego.pdf][Long and Short Routes to Success in Electronically-Mediated Negotiations: Group Affiliations and Good Vibrations]], Organizational Behavior and Human Decision Processes, January 1999, Vol. 77 Issue 1, pp. 22-43
   * email going up has fewer errors than going down
   * Perhaps Ness' stuff?
   * Ducheneaut's power games paper
   * Ducheneaut's ce ne'est pas article on deicticism 
   * Ducheneaut & Bellotti on work processes
   * Computers, Networks, and Work, K&S, Human-computer interaction: toward the year 2000  table of contents Pages: 755 - 761   Year of Publication: 1995 ISBN:1-55860-246-1 
   * Electronic Groups at Work Finholt, Tom and Sproull, Lee S.
   * Communication and performance in ad hoc task groups in Intellectual teamwork: social and technological foundations of cooperative work table of contents Pages: 291 - 325   Year of Publication: 1990 ISBN:0-8058-0534-6 Authors     Tom Finholt     Lee Sproull     Sara Kiesler     Publisher     Lawrence Erlbaum Associates, Inc.   Mahwah, NJ, USA  
   * Reducing social context cues: electronic mail in organizational communication Source    Computer-supported cooperative work: a book of readings table of contents Pages: 683 - 712   Year of Publication: 1988 ISBN:0-93461-57-5 Authors     Lee Sproull     Sara Kiesler
   * Williams, Eric [[http://www.firstmonday.org/issues/issue4_8/williams/index.html][Email and the effect of future development]]
   * Williams, Eric [[http://www.firstmonday.org/issues/issue3_9/williams/index.html][Predicting e-mail effects in organizations]]
   * Ku 1996 classifies messages L. Ku, 1996. "Social and nonsocial uses of electronic messaging systems in organizations," Journal of Business Communication, volume 33, number 3, pp. 297-325.
   *  I. A. Rudy, 1996. "A Critical Review of Research on Electronic Mail," European Journal of Information Systems, volume 4, pp. 198-213.
   * Evans, Daniel S.. [[http://proquest.umi.com/pqdweb?index=0&did=115727923&SrchMode=1&sid=1&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1130526270&clientId=6993][The cultural challenge of the information superhighway in France]]European Business Review. Bradford: 1998.Vol.98, Iss. 1;  pg. 


---
Not related, but looks interesting and I wanted a place for it:
   * Egan, D., 1988. Individual differences in human–computer interaction. In: Helander, M., (Ed.), Handbook of
Human–Computer Interaction, Elsevier, Amsterdam, pp. 543–568.
   * Kline, P., 2000. The New Psychometrics, Routledge, London and Philadelphia. -- used by Jacek in his <nop>TaskStore paper

Not applicable, not really email:
   * Whittaker, S., Swanson, G., Kucan, J., & Sidner, C., (1997). Telenotes: managing lightweight interactions in the desktop. Transactions on Computer Human Interaction, 4, 137-168.
   * Kaptelinin, V., 2003. UMEA: translating interaction histories into project contexts, in: Proceedings of the Conference on Human Factors in Computing Systems CHI’2003, ACM Press, New York, NY, pp. 353–360.
Topic revision: r3 - 2005-10-29 - DuckySherwood
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