Difference: IssueProcess (1 vs. 2)

• Windows: Ron Maharik, maharik@cs
• Linux: Brad Atcheson, atcheson@cs

What To Do If You Have A Technical Problem

If you run into a technical problem, these are the general steps you should follow:

Urgent:

1) Email help@csDELETEthisTEXT.ubc.ca indicating that the issue is URGENT

2) For emergency after-hours issues which could potentially be addressed with Admin access, contact the Imager tech reps

• Windows/MAC: Christopher Batty, batty@cs
• Linux: Tiberiu Popa, stpopa@cs.

Non-urgent:

1) Email help@csDELETEthisTEXT.ubc.ca

2) If it is a long-term problem, if the issue could be addressed within the Imager lab, if help@cs is unresponsive, or for any other concern you feel needs attention, add it to the open problems list for the Imager-Tech group to discuss.

-- Main.batty - 10 Apr 2008