(r7) ProblemTracking < Imager

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<h1>Imager-Tech Group and Problem Tracking Procedures</h1>


The committee has the following members:

   * Tamara Munzner      - faculty rep
   * Glen Lee      - techstaff rep for Imager
   * Cheryl Lau      - imager-tech czar
   * Christopher Batty   - Windows and Mac czar
   * Tiberiu Popa      - Linux czar

---++Current Open Problems

The main avenue for technical problems is always the helpdesk,
help@cs, for problems like "my graphics driver no longer works". Most
of the time, those problems get fixed quickly. Sometimes things are
more complicated and drag on for longer. We keep track of those in a
Current Open Problems list, and have weekly meetings to track the
progress and keep things from falling through the cracks. We often add
items to that list ourselves. It's a wiki, so you can add items to the
list yourself if there's something that is lingering unresolved for
longer than a week or so. Our weekly meetings are currently Thursdays at
11am, we'll address everything that's been added by Wednesday morning.
The list itself is at StatusReport


---++Czarships and Sudo

In Imager, specific representatives (czars) have sudo admin
privileges. Tibi (stpopa@cs) is the Linux czar, and Christopher
(batty@cs) is the Windows/Mac czar. Sudo access is intended only for
problems that are urgent, after normal hours, and relatively
straightforward. (Of course, the czars do not commit to on-call 24/7,
but if they're around they'll try to help you out.) We send mail to
the techstaff after every sudo to let them know what we fixed, so that
they're aware of it for the record.

---++Imager Technical Information

We maintain a list of technical and/or policy tidbits that general
Imager folks might need to know. It's up at
ImagerTechnicalInformation

---++Conference Freeze Dates

We're also trying to be proactive about freezing system updates for
specific machines before conference deadlines relevant for their main
users. We are maintaining a list of upcoming conferences, and the list
of machines that will be frozen for those. Again, it's a wiki, please
add information yourself if there's a conference that's not currently
listed that should be. That list is at
ConferenceFreezeDates

-- updated by Tamara 12 Oct 2007<br>
-- originally started by Wolfgang 07 Feb 2006
Topic revision: r7 - 2008-01-24 - TamaraMunzner